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Terms & Conditions

Forward 2 Freedom – Terms & Conditions

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1. Introduction

These Terms and Conditions govern the provision of counselling and support services offered by Forward 2 Freedom. By engaging in services, you agree to the terms outlined below.

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2. Services Provided

Forward 2 Freedom offers one-to-one counselling and specialist support, including (but not limited to):

  • General counselling (e.g. anxiety, grief, relationships, life challenges)

  • Specialist support relating to domestic abuse and trauma

  • Psychoeducation and emotional support

  • Online and telephone sessions (with potential for walk-and-talk sessions where agreed)

All services are delivered in a professional, ethical, and confidential manner in line with recognised counselling standards.

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3. Booking Terms

  • All enquiries are intended to receive a response within 2 working days.

  • A booking is not confirmed until you receive confirmation from Forward 2 Freedom.

  • Session times are allocated on a first-come, first-served basis.

  • Clients are responsible for ensuring their availability before confirming a session.

 

4. Contract Agreement

By booking and attending sessions, you agree to enter into a therapeutic contract which includes:

  • Attending sessions at agreed times

  • Engaging respectfully in the therapeutic process

  • Taking responsibility for your own wellbeing outside of sessions

  • Understanding that counselling is a collaborative process and outcomes cannot be guaranteed

This agreement may be reviewed and adapted where appropriate throughout the course of therapy.

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5. Fees & Payment

  • Session fees will be clearly communicated prior to booking

  • Payment terms (e.g. upfront, 24 hours before, or on the day) will be agreed in advance

  • Failure to make payment may result in cancellation of the session

 

6. Cancellation & Missed Appointments

  • A minimum of 24 hours’ notice is required to cancel or reschedule a session

  • Late cancellations or missed sessions may be charged at the full session rate

  • Exceptions may be considered at the therapist’s discretion in exceptional circumstances

 

7. Right to Refusal

Forward 2 Freedom reserves the right to refuse or discontinue services without prejudice.

This may include (but is not limited to):

  • Situations where the service is not clinically appropriate

  • Conflicts of interest

  • Concerns regarding safety, boundaries, or ethical practice

Where possible, alternative support options or signposting will be offered.

 

8. Confidentiality

All sessions are confidential, with the following legal and ethical exceptions:

  • Risk of serious harm to yourself or others

  • Safeguarding concerns involving children or vulnerable adults

  • Legal obligations (e.g. court orders)

Confidentiality and its limits will be discussed at the start of the working relationship.

 

9. Data Protection (GDPR)

  • Personal data is collected and stored securely in accordance with UK GDPR

  • Information is used solely for the purpose of providing counselling services

  • You have the right to access your data upon request

Further details are available in the Privacy Policy.

 

10. Client Responsibility

Clients acknowledge that:

  • Counselling can involve exploring difficult emotions

  • Progress requires active participation and honesty

  • Forward 2 Freedom is not responsible for decisions made outside of sessions

 

11. Communication Between Sessions

  • Communication outside of sessions is limited to administrative purposes (e.g. bookings)

  • Therapeutic support is not provided via email or message unless explicitly agreed

  • In a crisis, clients should contact appropriate emergency or support services

 

12. Complaints Procedure

If you are dissatisfied with any aspect of the service:

  1. Raise the concern directly with Forward 2 Freedom where possible

  2. Efforts will be made to resolve the issue promptly and respectfully

 

13. Changes to Terms

Forward 2 Freedom reserves the right to update these Terms and Conditions at any time. Clients will be informed of any significant changes.

 

14. Acceptance of Terms

By booking and attending sessions, you confirm that you have read, understood, and agreed to these Terms and Conditions.

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