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Privacy Policy

Forward 2 Freedom – Privacy Policy

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1. Introduction

Forward 2 Freedom is committed to protecting your privacy and handling your personal data with care, transparency, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. Data Controller

Forward 2 Freedom is the Data Controller responsible for your personal data.

Contact Details:

Janette Simpson
Forward 2 Freedom
Email: info.forward2freedom@gmail.com

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3. What Information is Collected

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The following personal data may be collected and processed:

  • Name, address, email address, and telephone number

  • Emergency contact details (where appropriate)

  • Relevant personal information necessary for counselling support

  • Session notes (kept concise, factual, and relevant)

 

4. Lawful Basis for Processing (ICO Compliant)

Your data is processed in line with Article 6 and Article 9 of UK GDPR under the following lawful bases:

  • Article 6(1)(b) – Contractual Necessity: processing is necessary to provide counselling services you have requested

  • Article 6(1)(f) – Legitimate Interests: to ensure safe, ethical, and effective practice

  • Article 9(2)(h) – Provision of Health Care: processing special category data (e.g. mental health information) for therapeutic purposes

Where required, explicit consent will also be obtained.

 

5. How Your Information is Used

Your personal data is used solely to:

  • Provide counselling and therapeutic support

  • Manage appointments and communication

  • Maintain appropriate clinical records

  • Meet legal, ethical, and professional obligations

Your information will never be sold, shared, or used for marketing purposes.

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6. Confidentiality

All information shared is treated as strictly confidential, except where disclosure is required:

  • Where there is a risk of serious harm to yourself or others

  • Where there are safeguarding concerns involving children or vulnerable adults

  • Where disclosure is required by law (e.g. court order)

Where possible, this will always be discussed with you first.

 

7. Data Storage & Security

  • Personal data is stored securely using password-protected systems and/or locked storage

  • Access is restricted solely to Forward 2 Freedom

  • Appropriate technical and organisational measures are in place to prevent unauthorised access, loss, or misuse

 

8. Data Retention

In line with professional guidance and ICO expectations:

  • Adult client records are retained for 7 years after the end of therapy

  • Records relating to children are retained until the client reaches age 25

  • Data is securely destroyed after this period

 

9. Your Rights (ICO Guidance)

Under UK GDPR, you have the right to:

  • Request access to your personal data (Subject Access Request)

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data (where applicable)

  • Restrict or object to processing

  • Data portability (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Contact Details:
Website: https://www.ico.org.uk
Helpline: 0303 123 1113

 

10. Complaints

If you have concerns about how your data is handled, please contact:

Forward 2 Freedom
Email: info.forward2freedom@gmail.com

You also have the right to lodge a complaint with the ICO.

 

11. Updates to This Policy

This Privacy Policy may be updated periodically. The most current version will always be available upon request or via the website.

 

12. Acceptance

By engaging in services with Forward 2 Freedom, you acknowledge that you have read and understood this Privacy Policy.

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